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Page Properties

Nickname

Indicator

Info

Benchmarking Indicator

Info

A version of the indicator that is adequate for benchmarking purposes. In general, absolute values are expressed in ratio.

Audience

A list of the typical organization’s stakeholders that would have an interest in this indicator.

Goals

Objectives

Rationale

Scoping

A list of generic scoping dimensions that may prove useful to focus and monitor the indicator.

Negative Effects

Info

A list of known or potential negative effects that this indicator may produce.

Negative effects are

The description of negative effects should be accompanied by propositions of mitigating countermeasures. See The Dual Side of Performance Measurement Systems for a discussion on this topic.

Reporting Format

Prerequisites

Some indicators may require that a certain level of process, organizational or system maturity be reached before measurement becomes feasible or useful.

Data Sources

A list of generic data sources that may be used as data sources to measure the indicator.

Definitions

Dictionary entries for the key terms used to describe the indicator.

References

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