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Excerpt

Title

Measuring the Cost of IAM - Activities & CostsIAM Cost Components

Version

1.0

Status

colour	Yellow
title	Draft

Summary

This research note inventories known IAM costs and expenditures cost components to facilitate the measurement of IAM costsTCO.

See Also

TODO

The indirect costs of the IAM processes for users

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Cost

Category 1

Cost

Category 2

Cost

Category 3	Comments	Investment / Project Costs	Operational Costs
General administration			General and administrative (G&A) expenses (headquarters, interest on borrowed money, administration, etc.). This should probably be simply taken “as is” and provided by the accounting department.
IT Costs	Hardware Costs	IT Infrastructure
		Hardware Authentication Tokens
		Biometric Systems
	Cloud Costs	IaaS
		PaaS
		SaaS
	Software Costs	IAM Software
		PAM Software
		CIAM Software
		Other Software
	Integration Costs
People Costs	Labour Costs	Direct Labour Costs (IAM dedicated personnel)
		Indirect labour costs (other personnel)	IT Service Desk Program and Project Management Receptionists
	Advisory services, outside expertise
Out-sourcing			e.g.:
Cost of inefficiency	Productivity loss costs	Labor cost of users time spent doing recertification, access request and validation
		Cost of support for the support team but for the business who calls
		For CIAM, opportunity cost of having customers calling support etc.
	Incidents	The cost incurred by the organization of IAM security related incidents.
	Failed audit costs

Bibliography