The UNI 11097 (2003) standard classifies as quality indicator “the qualitative and/or quantitative information on an examined phenomenon (or a process or a result), which makes it possible to analyze its evolution and to check whether quality targets are met, driving actions and decisions”.
(Franceschini et al., 2019 , p. 7) Definition 3.8 Indicators are conceptual tools that can operationalize a representation target, i.e., implementing a consistent representation of it.
(Franceschini et al., 2019, 69) |