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Type	Book Section
Title	Business Process Quality Management
Book	Brocke and Rosemann, 2015
Authors	Reijers, H.A., Mendling, J., Recker, J.
Year	2010
DOI	https://doi.org/10.1007/978-3-642-00416-2_8
Harvard	Reijers, H.A., Mendling, J., Recker, J., 2010. Business Process Quality Management, in: Brocke, J. vom, Rosemann, M. (Eds.), Handbook on Business Process Management 1. Springer Berlin Heidelberg, Berlin, Heidelberg, pp. 167–185. https://doi.org/10.1007/978-3-642-00416-2_8
Purchase Online	Amazon

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