changes.mady.by.user David Doret
Saved on 26-09-2020
Saved on 26-12-2020
Title
Help Desk
Synonyms
Service Line, Support
Definition
Interests
User credential management (e.g., password resets)
Trouble ticket management
Support volume and costs
Supported areas and technologies
Identity verification
Service Level Agreements
Opportunities
Risks
Sources
Osmanoglu, 2013, p. 58
See Also