Aligning indicators with the long-term goals of the organization is of primary importance. Indeed, the decomposition of strategic goals into operational measures align the local and operational improvement efforts with the organization’s success factors (e.g.: Kaplan and Norton, 1996, p. 13, Franceschini et al., 2019, p. 124).
Because goals are unique to every organization, standardized indicators couldn’t be mapped with organizations’ goals a priori at design-time. It is the organization’s responsibility to adapt and align the standard indicators to their goals a posteriori at implementation-time. Nevertheless, there are important goal commonalities between organizations and generic goals may be identified, documented and proposed as suggested mappings to organizations.
Organizations using such suggested mappings should be attentive to the fact that processes are dynamic and continuously evolving, which implies that the alignment and exhaustiveness of indicators must be periodically reviewed and corrected (Franceschini et al., 2019, p. 111).
Two data sources to identify generic organization goals are the literature and field practitioners. In this section, I document identified generic goals in such a way as to enable the suggestion of mappings with indicators.
This work should facilitate the verification that sets of indicators satisfy the requirement of the exhaustiveness property and that they are balanced (cf.Exhaustiveness (Dictionary Entry)).
