Abstract

The CMMI-SVC model provides guidance for applying CMMI best practices in a service provider organization. Best practices in the model focus on activities for providing quality services to customers and end users. CMMI-SVC integrates bodies of knowledge that are essential for a service provider.
The CMMI-SVC, V1.3 model is a collection of service best practices from government and industry that is generated from the CMMI V1.3 Architecture and Framework.1 CMMI-SVC is based on the CMMI Model Foundation or CMF (i.e., model components common to all CMMI models and constellations2) and incorporates work by service organizations to adapt CMMI for use in the service industry.
CMMI-SVC provides a comprehensive set of best practices for providing services. CMMI for Development (CMMI-DEV) can be treated as a reference for the development of the service system, which supports delivery of the service [SEI 2010a]. In cases in which the service system is large and complex, the CMMI-DEV model can be effectively used to develop such a system. (See the definition of “service system” in the glossary.)

Links

• https://resources.sei.cmu.edu/asset_files/TechnicalReport/2010_005_001_15290.pdf

Citation

CMMI Product Team, 2010. CMMI for Services, Version 1.3 - CMMI-SVC, V1.3 - Improving processes for providing better services (Technical Report No. CMU/SEI-2010-TR-034, ESC-TR-2010-034). Software Engineering Institute.