The HelpAssistant account is a default local account that is enabled when a Remote Assistance session is run. This account is automatically disabled when no Remote Assistance requests are pending.
HelpAssistant is the primary account that is used to establish a Remote Assistance session. The Remote Assistance session is used to connect to another computer running the Windows operating system, and it is initiated by invitation. For solicited remote assistance, a user sends an invitation from their computer, through e-mail or as a file, to a person who can provide assistance. After the user’s invitation for a Remote Assistance session is accepted, the default HelpAssistant account is automatically created to give the person who provides assistance limited access to the computer. The HelpAssistant account is managed by the Remote Desktop Help Session Manager service.
