OM-IND-0003: Identity Average TCO (Indicator)
Processes | |
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ID | OM-IND-0003 |
Indicator | Identity Average TCO |
Full Name | Average Total Cost of Ownership per Managed Active Identity |
Version |
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Rationale | This indicator is an improvement of the OM-IND-0002: IAM TCO (Indicator). It changes the measurement scale to the average TCO per identity, making the indicator comparable between organizations and through time. Here, per identity means per active identity managed by the organization. Refer to OM-IND-0002: IAM TCO (Indicator) for a discussion TCO applied to IAM and IAM Cost Measurement Methodology for a discussion on the measurement approach. IAM is composed of process clusters that manage identities of highly different nature. It is doubtful that summing all these identities together would convey any valuable meaning, but TCO is highly relevant at cluster level (providing that the organization does manage these clusters). The Identity Average TCO indicator is composed of the following series:
*. Doubts may be expressed on whether the identity is the right measurement unit in the context of identity federation. The organization level may be more appropriate. |
Formula | cf. OM-IND-0002: IAM TCO (Indicator) for the base indicator.
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Parameters |
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Benchmarking | This indicator is comparable between organizations. This indicator is comparable across time. If the TCO consolidates costs in multiple currencies, the effect of foreign exchange rates may be significant. Depending on the indicator’s usage (e.g. measuring global versus regional performance in large organizations), this effect need to be specifically accounted for (i.e. historical forex rates vs current forex rates). |
Stakeholders | |
Scopes | In large organizations where IAM is organized in regions or otherwise, the indicator may be measured at both global and regional levels. |
Negative Effects | cf. OM-IND-0002: IAM TCO (Indicator) for TCO negative effects. |
Data Sources | See IAM Cost Measurement Methodology for a discussion on how to measure IAM TCO. |
Typical Frequency | Yearly. |
Related Indicators |
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See Also |
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