Title | IAM Cost Components |
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Version |
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Summary | This research note inventories known IAM cost components to facilitate the measurement of IAM TCO. |
See Also |
WARNING: this is a very early draft to get us started. Please provide us with lists of cost components and we will consolidate them here.
Category 1 | Category 2 | Category 3 | Comments | Investment / Project Costs | Operational Costs |
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General administration | General and administrative (G&A) expenses (headquarters, interest on borrowed money, administration, etc.). This should probably be simply taken “as is” and provided by the accounting department. | ||||
IT Costs | Hardware Costs | IT Infrastructure | |||
Hardware Authentication Tokens | |||||
Biometric Systems | |||||
Cloud Costs | IaaS | ||||
PaaS | |||||
SaaS | |||||
Software Costs | IAM Software | ||||
PAM Software | |||||
CIAM Software |
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Other Software | |||||
Integration Costs | |||||
People Costs | Labour Costs | Direct Labour Costs (IAM dedicated personnel) | |||
Indirect labour costs (other personnel) |
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Advisory services, outside expertise | |||||
Out-sourcing | e.g.: | ||||
Cost of inefficiency | Productivity loss costs | Labor cost of users time spent doing recertification, access request and validation | |||
Cost of support for the support team but for the business who calls | |||||
For CIAM, opportunity cost of having customers calling support etc. | |||||
Incidents | The cost incurred by the organization of IAM security related incidents. | ||||
Failed audit costs |
