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The process is executed and documented. Procedures and standards rigorously describe the process, its goals, roles and responsibilities, and related best practices. The scope and boundaries of the process are clearly defined. Process performance is unknown or unpredictable. Indicators if they exist do not genuinely or completely reflect the key characteristics of process performance and quality.
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The process is managed quantitatively. Indicators Data is collected and indicators are defined to genuinely reflect the key characteristics of process quality and performance and the accomplishment of showing how the process accomplishes its goals. Process performance is both understood and predictable.
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