Governance (Process - IAM)

IAM TCO

IAM Total Cost of Ownership

1.1 DRAFT

Currency This indicator is expressed in the organization’s reference currency.

To improve their competitiveness, organizations must simultaneously minimize their costs and maximize their added value. Hence, the cost of IAM is a fundamental component of IAM performance measurement.

The IAM Total Cost of Ownership measures the cost of the overall IAM processes, including core IAM, PAM, CIAM and Federation IAM.

Since TCO is thought to be directly proportional to service levels, it is critical to interpret this indicator in conjunction with the indicators that reflect the service levels delivered by the IAM processes.

• CISO (Stakeholder - IAM)

• IAM Management (Stakeholder)

• Top Management (Stakeholder)

• TCO is thought as being directly proportional to service levels, hence organizations should strive to simultaneously reduce their TCO while maintaining or improving their service levels (David et al., 2002).

• (Francescini reference)

Same frequency than the organization’s financial reporting or yearly.

• Core Identity (Dictionary Entry)

• A General Inventory of Empirical Identities (Research Note - IAM)

• Total Cost of Ownership (Dictionary Entry)