Customer Privacy and Consent Management (Dictionary Entry)
- David Doret
Contexts | CIAM |
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Term | Customer Privacy and Consent Management |
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Definitions | A feature of CIAM solutions that helps organizations manage the regional and global privacy regulations and user consent to terms & conditions (T&Cs). |
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Enable seamless, frictionless customer privacy and consent management. As regional and global privacy regulations multiply, S&R pros’ task to manage privacy and user consent to terms and conditions (T&Cs) while maintaining delightful customer security experiences is getting more complex. As a result, Forrester clients increasingly demand CIAM solutions with native, integrated consent management. Consent management should go beyond using an arbitrary customer user store attribute to indicate which version of a user agreement the customer accepted, instead providing the ability to manage multiple versions of agreements and generate granular reports on user acceptance of T&Cs.
(Cser et al., 2020, p. 2)
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See Also
CIAM
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