Help Desk (Stakeholder - IAM)

Owned by David Doret
Last updated: 26-12-2020
1 min read

Title

Help Desk

Synonyms

Service Line, Support

Definition

 

Interests

  • User credential management (e.g., password resets)

  • Trouble ticket management

  • Support volume and costs

  • Supported areas and technologies

  • Identity verification

  • Service Level Agreements

Opportunities

 

Risks

 

Sources

See Also

 

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